About Focus ACT

Supporting people to live their lives since 1989

A registered charitable not-for-profit NDIS provider based in Canberra. Over 35 years of person-centred support, driven by a team who genuinely cares.

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Our Story Our Workforce Our Values Our Approaches Our Commitment

Our Story

Thirty-five years of showing up

Focus ACT was founded in Canberra in 1989 with a simple belief: that every person with a disability deserves real choice, genuine community connection, and support that truly fits their life.

What started as a small team has grown into one of Canberra's most trusted disability support organisations. Today, we support more than 500 participants across the ACT through shared and individual living, community activities, support coordination, and specialist care.

We are proudly not-for-profit. Every dollar we receive goes directly into improving the lives of the people we support.

Our Services Contact Us

Focus ACT participants and staff together at a community event

Our Workforce

People who make the difference

Our 240+ staff are the heart of Focus ACT. From support workers and team leaders to service managers and specialists, every person is chosen for their skill, their compassion, and their commitment to quality support.

35+

Years of Service

Established 1989

240+

Dedicated Staff

Across Canberra

500+

Participants Supported

And counting

100%

Not-for-Profit

Every dollar counts

We invest heavily in training and professional development. All staff complete comprehensive induction training before working with participants, and ongoing learning is built into how we operate.

Our workforce is diverse, reflecting the community we serve. We actively recruit people with lived experience of disability, bilingual staff, and community leaders who understand the Canberra region.

Mandatory safeguarding and NDIS compliance training
Person Centred Active Support accreditation
Positive Behaviour Support frameworks
First Aid, medication, and clinical care skills
Regular supervision and performance reviews

Our Values

What we stand for

These values are not just words on a wall. They shape every decision we make, every interaction we have, and every support plan we write.

Respect

We treat every participant, family member, and colleague with genuine dignity and respect, recognising the inherent worth of every person.

Person-Centred Care

Every decision we make is guided by what matters most to the individual. We listen first, then act in ways that honour each person's goals and preferences.

Integrity

We are honest, transparent, and accountable in everything we do, building trust with participants, families, and the broader community.

Excellence

We continuously improve our practice, invest in our people, and hold ourselves to the highest professional standards in disability support.

Inclusion

We believe everyone deserves to be a valued member of the community. We actively remove barriers and create opportunities for genuine belonging.

Empowerment

We build capacity and confidence, supporting people to make their own choices and live the life they want to live.

Our Approaches

How we work

Three evidence-based frameworks guide everything we do. Together they define our culture and our quality of support.

Our Commitment

Accountable by design

As a registered charity and NDIS provider, we are held to the highest standards of governance, transparency, and quality.

ACNC Registered Charity

Registered with the Australian Charities and Not-for-profits Commission for full accountability and public transparency.

NDIS Registered Provider

Fully registered NDIS provider (4-3LLK-1362) meeting all NDIS Quality and Safeguards Commission requirements.

DGR Endorsed

Endorsed as a Deductible Gift Recipient, meaning donations to Focus ACT are tax deductible for Australian donors.