All maintenance requests fall under TRM or Non-TRM.
TRM is Tenant Responsible Maintenance
Non-TRM falls under Focus ACT’s responsibility to fix.
To log a maintenance request, please fill in the form below.
Lodge a Request for Maintenance
What is TRM?
Tenants are responsible for repairs or maintenance that has occurred through Non-Fair Wear and Tear.
Non-Fair Wear and Tear repairs and maintenance can be caused by negligence, accidents, improper use or wilful and intentional actions. In addition, tenants are responsible, within reason, for damage caused by family members, guests or visitors.
Tenants are also responsible for any damage caused by fittings, fixtures or structures that have been installed during the tenancy. This includes damage caused by the removal or costs associated with the disposal of any fixtures, fittings or structures.
Common Examples of TRM:
Tenant lost keys or locked themselves out of property
Tenant changing Housing standards, i.e. changing door hardware to substandard door hardware
Broken windows or flyscreens
Holes in walls or doors
Stains or burns on carpets
Dirty walls, including cooking and nicotine stains
Cleaning and rubbish removal
Any items missing from the property, i.e. flyscreens, doors, door handles, etc
Our staff are dedicated to the highest standard of care in all our work. Quality is the uncompromising standard for our actions—it flows from our passion and pride in supporting people to achieve their goals and contributing in the community.
Identification of TRM
If you are unsure whether the issue you are having is a TRM, contact Focus ACT on (02) 6282 9422. The housing manager will help to determine if this is a TRM.
Please log all non-urgent maintenance requests through the Focus ACT website form below.
If this is an urgent request, please call the Focus ACT office (02 6282 9422) 24 hours/7 days.