**Daily Personal Activities** – personal care, household tasks, meal preparation

**Transport** – getting to work, school, community activities, and appointments

**Consumables** – incontinence products, wound care, nutritional supplements

**Social and Community Participation** – recreational activities, community access

**Support Coordination** – help connecting with providers and implementing your plan

**Therapeutic Supports** – physiotherapy, occupational therapy, speech therapy

**Behaviour Support** – positive behaviour support planning and implementation

**Employment Supports** – job coaching, workplace modifications, skills training

**Social and Community Participation** – developing social skills and community connections

**Assistive Technology** – communication devices, mobility equipment, software

**Home Modifications** – ramps, handrails, accessible bathrooms

**Specialist Disability Accommodation (SDA)** – modified housing for people with extreme functional impairment

Current living arrangement (family home, private rental, SDA, group home)

Preferred future living situation (independent apartment, SIL, ILO arrangements)

Location preferences within the ACT (proximity to family, work, community services)

Support intensity needed (24/7, daily visits, weekly check-ins)

**Personal care needs** – showering, dressing, medication management, mobility assistance

**Community access goals** – employment, education, recreational activities, social connections

**Therapeutic requirements** – ongoing therapy needs, behaviour support, specialist consultations

**Skill development priorities** – cooking, budgeting, public transport, technology use

Short-term goals (3-6 months) – immediate support needs and safety priorities

Medium-term objectives (6-18 months) – skill building and independence development

Long-term aspirations (2+ years) – employment, housing, relationships, community participation

**NDIS Provider Finder** – search by location, service type, and registration details

**Support Coordinator referrals** – leverage their local knowledge and experience

**Local Area Coordinator (LAC) recommendations** – community-based referral sources

**Community organisation directories** – Disability ACT, ADACAS, and advocacy groups

**Registration status** – ensure providers are registered for specific support categories you need

**Experience and specialisation** – track record with your type of disability or support needs

**Staff qualifications** – relevant training, certifications, and ongoing professional development

**Cultural competence** – ability to work with people from diverse backgrounds and experiences

**Geographic coverage** – service delivery areas within the ACT and surrounding regions

How do you ensure person-centred support that respects my choices and preferences?

What is your approach to supporting people to build independence and achieve their goals?

How do you involve families, guardians, or chosen support people in planning and delivery?

What evidence-based practices do you use (Active Support, Positive Behaviour Support, etc.)?

What training do your support workers receive before working with clients?

How do you ensure staff are appropriately matched to individual participants?

What is your staff turnover rate and how do you maintain continuity of support?

Can participants have input into staff selection and request changes if needed?

How do you ensure staff are safe to work with vulnerable people (screening, training, supervision)?

What systems do you have for monitoring service quality and participant satisfaction?

How do you handle feedback, complaints, and suggestions for improvement?

What incident reporting and management processes are in place?

How quickly can you respond to changes in support needs or circumstances?

What backup arrangements exist if regular staff are unavailable?

How do you accommodate participant preferences for scheduling and service delivery?

What processes exist for plan reviews and service adjustments?

Ensure all quotes are within NDIS Price Guide limits for your location

Compare hourly rates across different providers for equivalent services

Understand what is included in quoted prices (travel time, administration, consumables)

Consider value for money rather than lowest price alone

NDIS Quality and Safeguards Commission registration and compliance history

Staff training programs and professional development initiatives

Incident rates and response procedures

Participant feedback and satisfaction measures

Geographic coverage and travel policies

Hours of operation and emergency support arrangements

Capacity to accommodate changing needs and plan modifications

Ability to provide multiple support types under one provider relationship

Mission alignment with your values (not-for-profit vs for-profit considerations)

Community connection and local knowledge

Innovation and continuous improvement practices

Transparency and accountability in service delivery

**Specific supports** to be provided, including frequency, duration, and location

**Cost structure** including hourly rates, travel charges, and any additional fees

**Staff arrangements** including qualifications, screening, and continuity provisions

**Review and modification** processes for adjusting services as needs change

**Quality monitoring** including feedback mechanisms and complaint procedures

**Cancellation policies** and notice requirements for both parties

Keep copies of all agreements, quotes, and correspondence

Maintain records of service delivery and any issues or concerns

Track budget usage across different support categories

Document outcomes and progress towards your goals

**Monthly budget reviews** – monitor spending across different support categories

**Quarterly service evaluations** – assess whether supports are meeting your needs and goals

**Annual plan reviews** – comprehensive assessment with NDIS planner or LAC

**Continuous feedback** – ongoing communication with providers about service quality

**Goal achievement** – progress towards short, medium, and long-term objectives

**Satisfaction levels** – your experience with staff, scheduling, and service delivery

**Value for money** – outcomes achieved relative to funding invested

**Quality of life** – overall impact on independence, community participation, and wellbeing

Active Support methodology developed by La Trobe University

Positive Behaviour Support planning and implementation

Person-centred planning with genuine choice and control

Participant Led Support for collaborative decision-making

Deep understanding of ACT services, transport, and community connections

Established relationships with healthcare providers, employment services, and recreational facilities

Knowledge of local housing options and accessibility features

Connection to advocacy and rights organisations

Support Coordination to help implement your entire NDIS plan

Daily living support including personal care and household tasks

Community access and participation programs

Behaviour support and therapeutic services coordination

Plan management and budget oversight

Regular supervision and professional development for all staff

Participant feedback systems and continuous improvement processes

Transparent reporting and accountability to the community

Investment in innovation and best practice implementation