Our Service Managers
Joseph Parappilly · Carly Bell · Rach Sinclair
Starting your NDIS journey can feel overwhelming, but you don't have to figure it out alone. Joseph, Carly and Rach are here to walk you through every step, in plain English, at your own pace.
Book a meeting with a Service Manager
Step 1 of 8
Understanding NDIS Eligibility
Step 1
Understanding NDIS Eligibility
Key Points
- 1You must have a permanent disability that significantly affects your ability to participate in everyday activities
- 2You must be under 65 when you first access the NDIS
- 3You must be an Australian citizen, permanent resident, or hold a Protected Special Category Visa
- 4You must live in an area where the NDIS is available
Step 2
Applying for an NDIS Plan
Key Points
- 1Complete the Access Request Form (available online or by calling NDIS)
- 2Provide evidence of your disability from qualified healthcare professionals
- 3Include information about how your disability affects your daily life
- 4Feros Care (LAC for ACT): 1300 986 970, feroscare.com.au
Step 3
NDIS Planning Meeting
Key Points
- 1Discuss your life goals and aspirations
- 2Identify the supports you need to achieve these goals
- 3Talk about your current informal supports (family, friends, community)
- 4Determine reasonable and necessary funded supports
Step 4
Understanding Your NDIS Plan
Key Points
- 1Core Supports: daily personal activities, transport, and consumables
- 2Capital Supports: assistive technology and home modifications
- 3Capacity Building: supports to build your independence and skills
- 4Plan management options: self-managed, NDIA-managed, or plan-managed
Step 5
Choosing Plan Management
Key Points
- 1NDIA-managed: NDIS pays providers directly, limited provider choice
- 2Plan-managed: A plan manager handles payments and admin, more provider choice
- 3Self-managed: You handle all payments and admin, maximum flexibility
- 4Mixed management: Different categories can be managed different ways
Step 6
Finding and Choosing Providers
Key Points
- 1Use the NDIS Provider Finder to search for registered providers
- 2Consider location, services offered, and provider values
- 3Read reviews and ask for recommendations from others
- 4Interview potential providers to ensure they're a good fit
Step 7
Setting Up Service Agreements
Key Points
- 1Review service agreements carefully before signing
- 2Ensure services align with your NDIS plan goals
- 3Understand pricing, cancellation policies, and complaint processes
- 4Clarify roles, responsibilities, and communication preferences
Step 8
Managing Your Services
Key Points
- 1Regularly review your progress toward plan goals
- 2Communicate openly with your providers about what's working
- 3Monitor your budget spending throughout your plan period
- 4Prepare for plan reviews to discuss changes or improvements